# Troubleshooting

#### `Login Issues`

**Problem:** Unable to log in\
**Solution:**

* Check email/OTP
* Resend OTP
* Ensure the email is entered correctly
* Ensure Google OR Apple accounts used to Log In are active

***

#### `Wallet Connection Issues`

**Problem:** Wallet not connecting\
**Solution:**

* Refresh browser
* Reconnect wallet
* Ensure wallet extension is unlocked
* Try a supported browser (Chrome recommended)

***

#### `Transactions Not Showing`

**Problem:** Trade not visible in portfolio\
**Solution:**

* Wait for network confirmation
* Refresh dashboard
* Check transaction hash on blockchain

***

#### `Slow Performance`

**Problem:** Platform lag or delay\
**Solution:**

* Check internet connection
* Disable VPN (if interfering)
* Use desktop browser for best performance

***

#### `Incorrect Market Data`

**Problem:** Data mismatch or delay\
**Solution:**

* Refresh page
* Ensure real-time data is enabled
* Note that slight delays may occur across aggregated sources

***

#### `Referral Rewards Not Updated`

**Problem:** Points not reflecting\
**Solution:**

* Wait for processing time
* Ensure referral conditions are met
* Check activity requirements


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.unimarkets.io/support-and-faq/support-and-faqs/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.