> For the complete documentation index, see [llms.txt](https://docs.unimarkets.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.unimarkets.io/support-and-faq/support-and-faqs/troubleshooting.md).

# Troubleshooting

#### `Login Issues`

**Problem:** Unable to log in\
**Solution:**

* Check email/OTP
* Resend OTP
* Ensure the email is entered correctly
* Ensure Google OR Apple accounts used to Log In are active

***

#### `Wallet Connection Issues`

**Problem:** Wallet not connecting\
**Solution:**

* Refresh browser
* Reconnect wallet
* Ensure wallet extension is unlocked
* Try a supported browser (Chrome recommended)

***

#### `Transactions Not Showing`

**Problem:** Trade not visible in portfolio\
**Solution:**

* Wait for network confirmation
* Refresh dashboard
* Check transaction hash on blockchain

***

#### `Slow Performance`

**Problem:** Platform lag or delay\
**Solution:**

* Check internet connection
* Disable VPN (if interfering)
* Use desktop browser for best performance

***

#### `Incorrect Market Data`

**Problem:** Data mismatch or delay\
**Solution:**

* Refresh page
* Ensure real-time data is enabled
* Note that slight delays may occur across aggregated sources

***

#### `Referral Rewards Not Updated`

**Problem:** Points not reflecting\
**Solution:**

* Wait for processing time
* Ensure referral conditions are met
* Check activity requirements